Refund policy

Last updated: November 3, 2026

45-day risk-free trial

You have 45 days from the delivery date to try your Techmi hearing aids. If they are not right for you, return them for a full refund of the purchase price. No restocking fee.

How to start a return

1. Email orders@techmi.com with your order number and the reason for the return.
2. We send a prepaid return label within one business day.
3. Pack the devices, charging case and accessories in the original box and drop the parcel with the carrier shown on the label.

Refund timing

We inspect returns within two business days of arrival. Refunds are issued to the original payment method within 5 to 10 business days after approval. Your bank may take additional time to post the credit. Shipping charges are refunded only when the return is due to a defect or our error.

Condition requirements

Devices must be returned with all included accessories. Normal wear from trying the product is expected and does not affect your refund. We may decline a refund if the device is physically damaged, has been used in water beyond its rating, or is missing major components.

Hygiene items

Opened ear domes and wax guards cannot be resold and are not refundable on their own. This does not affect your right to return a device under the 45-day trial.

Defects and warranty

Every device carries a 2-year manufacturer warranty covering defects in materials and workmanship. If a device fails within warranty, we repair or replace it at no cost. Warranty claims are handled separately from the trial return window.

Exchanges

Want a different model? Return the original under the trial and place a new order. This is faster than a direct exchange and resets your 45-day window.

Damaged or incorrect orders

If your order arrives damaged or incorrect, email orders@techmi.com within 7 days of delivery with photos. We ship a replacement at our cost.

Contact

Techmi Hearing Inc., Wilmington, Delaware, United States. Email: orders@techmi.com.